FAQs
Everything you need to know about discovering businesses and listing your own.
Getting started
What is IndoAtlantic?
IndoAtlantic is a community business directory that helps you discover trusted local businesses, services, and active offers across Canada. You can browse by category, search by name or location, and see what's near you.
Do I need an account to browse the directory?
No. Browsing businesses, categories, and active offers is open to everyone. You only need an account to leave a review, subscribe to a business, or list your own business.
What's the difference between a user account and a business account?
A user account is for discovering businesses, leaving reviews, and following the ones you like. A business account also gets a public listing, a gallery, offers, and a dashboard with performance metrics.
Listing a business
How do I list my business?
Create a business account from the sign-up page, add your details, logo, and gallery images, and start publishing offers right away.
Is listing free?
Yes — registration is currently free during our introductory period.
How do I claim a business that's already listed?
Open the listing and use the claim option from your business account. We verify ownership through the phone number or email on the listing before transferring control to you.
Why isn't my business showing up in search yet?
New listings appear once the profile has a name, category, and address saved. If your listing is still pending review, it stays hidden from search until it is approved.
Can I list more than one location or branch?
Yes. Create a separate listing for each location so customers see the right address, hours, and contact details for the branch nearest them.
Offers, gallery and profile
How do I publish an offer?
Go to your dashboard, open the Offers section, and add a title, description, image, and the dates the offer runs. Subscribers are notified as soon as it goes live.
How long do offers stay active?
An offer is visible while it is marked active and its end date has not passed. You can deactivate or extend an offer any time from your dashboard.
What image sizes work best for logo, banner and gallery?
Use a square image of around 500x500 pixels for your logo, a wide image of about 1600x500 pixels for your banner, and landscape photos of at least 1200 pixels wide for the gallery.
Reviews
How do reviews work?
Signed-in users can leave one rating and review per business. Ratings are averaged and shown under the business name on the listing and in search results.
Can I edit or delete my review?
Yes. Open the business page while signed in and your existing review loads in the form so you can update or remove it.
Can a business reply to a review?
Yes. Business owners can post a public response to any review of their listing, and the reviewer is notified when they do.
Can a business remove a bad review?
No. Owners cannot delete genuine reviews. Reviews that are abusive, fake, or off-topic can be reported and are removed by our team after review.
Notifications and account
How do notifications work?
Subscribe to a business to get notified about their new offers, and get alerts when an owner replies to your review. Your notifications page lists everything in one place.
How do I change my password?
Open the account menu in the top corner and choose Change password. If you can't sign in, use the Forgot password link on the login page instead.
How do I delete my account?
Use Delete account in the account menu. Deleting a business account also removes its listing, gallery, and offers, and it cannot be undone.
How is my personal information used?
We use your details to run your account and show your listing or reviews. We don't sell your data — see our Privacy Policy for the full detail.
How do I contact IndoAtlantic?
Use the Let Us Know link in the footer to reach our contact page. We reply by email, usually within a couple of business days.